Terms of Use

When you use the services of the City of Prince George, you agree to our policy to collect, use and disclose personal information about you as mentioned in this Privacy Policy. Our Privacy Policy applies to both.

We reserve the right to update the Privacy Policy from time to time and post those changes on the website. These changes could be made without giving you any prior notification, and they would take effect when you next use the website. You must make sure you frequently review the website and this Privacy Policy; otherwise, your ongoing use of the website following the posting of any changes will be taken as acceptance of those changes.

1. Personal Information we collect and how we use it

In connection with your use of the Services, we may gather, transmit, and store Personal Information about you, such as-

  • Basic user as well as account information, such as your phone number, email address, name, and address;

  • Information regarding the services and products you have purchased from us, along with any additional data required to provide those services and products;

  • Any information you give us from customer surveys, your online presence, or other points of contact with us from time to time, whether it be through the City of Prince George representatives, via email, telephone, or any other method; and

  • Any contact information provided, including Personal Information, as well as any feedback, when you give the City of Prince George unsolicited feedback or otherwise interact with the City of Prince George

There are three main ways that the City of Prince George gathers Personal Information-

(a) Directly from individuals when they interact with the City of Prince George website;

(b) Passively from individuals when they interact with the City of Prince George website; and

(c) In some cases, from third parties in connection.

In order to provide the functionality of the Services, fulfill your requests, enhance the quality of the Services, conduct research and analysis pertaining to the Services, personalize your experience, track usage of the Services, give feedback to third-party businesses listed on the Services, display pertinent advertising, market the Services, offer customer support, message you, back up our systems, allow for disaster recovery, and enhance the security of the Services, we use that Personal Information.

In accordance with relevant laws, such as the Spam Act of 2003, we may also use Personal Information (such as a person's email address or phone number) to send commercial electronic messages ("CEMs") about the services of the City of Prince George. By using the opt-out feature offered in each marketing communication (for instance, by selecting "unsubscribe" at the bottom of an email), you can choose not to receive CEMs.

Even if we do not keep such Personal Information, it must still be sent to our servers and kept there for a sufficient amount of time to be processed.

2. Cookies and similar technologies

In connection with your use of the Services, we and third parties with whom we collaborate may make use of cookies, script, tag, web beacon, local shared objects like Flash and HTML5, advertising IDs, and alike technology (collectively, "Cookies"). These technologies are used by us for a variety of functions, including authentication, security, choice management, advertising, measurement, and analytics.

Among other locations, cookies may be found on your computer or mobile device, in emails we send you, and on our websites. Cookies may also contain unique identifiers. Cookies may transmit Personal Information about you and how you use the Services, such as the type of browser you use, the searches you prefer, your IP address, information about the advertisements you have seen or interacted with, and the date and time of use.

We may use cookies in the services for the following reasons-

  • Processes: Designed to ensure that the Services work in the same way as you expect. For example, we can use Cookie to know if you've already created an account.

  • Notifications: Intended to permit or stop notifications of Personal Information or choices that we believe may enhance your use of the Services. For example, we might use a Cookie to prevent us from displaying certain alerts if you have already seen them.

  • Advertising: Intended to increase the value of advertising for both users and marketers. For instance, we may use cookies to inform us whether you recently interacted with an ad.

Although you can set some Cookie preferences through your device or browser settings, doing so might make the Services less effective. Depending on your device and browser, there may be a different way to disable cookies; however, you can usually find this option in your browser's or device's security settings. Please be aware that altering these options will not stop specific advertisements from being shown to you.

3. Data retention

We only reveal your sensitive and private details if you go against our terms of service or unless we are compelled to do so by law.

4. Children

Children are not the target audience for the Services and are intended only for general audiences. Under the age of 16 or any other age that may be mandated by relevant law, we do not knowingly collect Personal Information online from users under that age.

5. Security

We use a number of security measures to protect against accidental, unlawful, or unauthorized destruction, disclosure, access, alteration, loss, or use of confidential information. However, no means of electronic storage or transmission over the Internet is completely secure. As a result, even though we make an effort to protect your confidential information using appropriate commercial means, we cannot still ensure its total security.

In case where the City of Prince George experiences a data breach involving Personal Information, we will take all required actions to comply with the Notifiable Data Breach Scheme set forth by the AU Act. This means that we will as soon as possible fix a breach of personal information that poses a significant risk to individuals and, if so, make every effort to notify the affected person(s) and the Information Commissioner.

If you feel that your privacy has been violated, please notify us by sending an email to the address provided below so that we can conduct an investigation

6. Managing your Personal Information

Subject to applicable law, you may have a number of rights regarding the processing of your Personal Information, including the right to access your Personal Information and the right to request that we correct, update or delete your Personal Information.

You may have a number of rights regarding how your personal information is processed, subject to any relevant laws, including the right to access your personal information and the right to ask us to correct, update, or delete it.

Any such requests should be made immediately to us using the information provided below. In accordance with applicable laws, the City of Prince George will give access and, where necessary, take all practical measures to update the relevant Personal Information.

7. Contacting the City of Prince George

Please use the contact link on our website or get in touch with us using the information provided below if you have any inquiries about this privacy statement, any worries about how your privacy has been handled, or if you believe your privacy has been violated. You must provide adequate information about your concern, along with any relevant proof or information. Your requests or grievances will be handled properly.  A Privacy Officer has been appointed by the City of Prince George to serve as the initial point of contact for all privacy-related issues and to help us comply with our privacy responsibilities.

After receiving your complaint, the privacy officer will get in touch with you as soon as possible to address your concerns and present potential solutions. Your complaint will be addressed by the City of Prince George in a timely and appropriate way. If the City of Prince George needs any additional information from you, we'll get in touch with you.

Email: help@cityofprincegeorge.ca